FAQs, Terms & Conditions

HOW LONG UNTIL I GET MY GARMENT?

The rule is 5-7 business days after the payment goes through (this doesn’t include the shipping time). It could be less or it could be a little more, in which case we will check with you to make sure that’s OK. Once the item is ready, it will be sent using the shipping method of your choice and you will receive an email with a tracking number. Shipping carrier do not deliver on the weekends, unless you pay extra for the express service.


If you have an urgent request please send an email to theimaginarytwins@gmail.com specifying your deadline, we will try to get back to you ASAP and let you know if we can make it happen.


WHAT DOES IT MEAN THAT MY ITEM IS ON BACKORDER?

This means that we ran out of stock and we are catching up. Your item will be sent between 10 and 15 business days after payment is cleared.


WHAT FORMS OF PAYMENT DO YOU TAKE?

We only accept PayPal payments at the moment. If you are not a PayPal user, fear not, keep coming back, we will have different forms of payments in the near future!


HOW DO I EXCHANGE AN ITEM?

If your garment doesn’t fit, you can ask for a one-time exchange of the same item in a different size and you will have to take care of the re-shipping fee. Please, send the item with a note specifying the new size you need to: P.O. Box 1733, Dacula, GA 30019. When your new item is ready, we will send you a PayPal invoice for the cost of shipping the new item and will ship it once payment is cleared.


Also, we take our quality control very seriously, but we are not perfect. If you think that the garment received is defective, please, email theimaginarytwins@gmail.com explaining the problem and we will pay for the re-shipping fee. Note: damage caused by handling the item harshly is not considered a defect. Please, be considerate.


WHAT IF I WANT TO JUST RETURN THE ITEM?

You have 30 business days after purchase to return your garment for a full refund -no exceptions! Once we get it back within the timeframe, we will check that the garment is in good, brand-new condition and then we will issue a refund to the same account used to make the payment.


An item with the following will NOT be refunded:

  • weird smells

  • pets hair/fur of any kind

  • missing buttons

  • ripped fabric or stitches (holes of any kind)

  • stains of any kind


Please, use your common sense and don’t send back a garment that has any damage, if you are in doubt, please send a picture of the detail to theimaginarytwins@gmail.com, and we will evaluate and decide if we can accept the product.